"Managing to Work it Out"
For Supervisors of a Diverse Workforce
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WHO?
The 4-session (3 hours/session) Managing to Work It Out program targets supervisors who are struggling to effectively manage a new and diverse generation of workers in a variety of fields
WHY?
Changes in the composition of today's workforce have put many supervisors at a disadvantage. No longer can they rely upon an intuitive understanding of workers' issues and needs. More traditional management techniques often fail when line workers and their supervisors are unable to establish a common language or find a common perspective on work-related problems.
WHAT?
Through structured group discussion, role plays, and thought-provoking team building activities, Managing to Work It Out participants challenge their own beliefs and biases about work and workers. At the same time, managers learn valuable new communication and problem solving skills to ease conflicts with and between workers.
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| . Click HERE to download a 2-page "Managing to Work It Out" program description.
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"Managing to Work It Out" targets superviors struggling to successfully manage a new and diverse generation of employees. This program helps managers recognize their own biases, better understand their employees' perspectives, and yet still fairly communicate and enforce company rules.
Part 1: Problem Awareness
Lesson 1 Challenges of Relating
Lesson 2 Understanding Conflict
Lesson 3 Home v. Work Perspectives
Lesson 4 The Power of Beliefs & Bias
Part 2: Problem Solving Skills
Lesson 5 Steps of Problem Solving I
Lesson 6 Steps of Problem Solving II
Part 3: Communication Skills
Lesson 7 Giving Feedback
Lesson 8 Mediating Conflict
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Testimonials Managing to Work It Out
"I will strongly suggest that we use 'Managing to Work It Out' when training our foremen and supervisors in communication and conflict resolution with entry-level workers!"
Maranda-Jenee Pleau
Hensel Phelps Construction Co. Denver, CO
"I definitely continue to advocate for Marriott to use both 'Workin' It Out' and 'Managing to Work It Out' as part of our goal to become a preferred employer and to improve retention."
Terrell Whitener
Marriott Pavilion St. Louis, MO
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